There was once a customer who was on Exchange 2013 on-prem for their email needs, at some point they decided (thanks to Microsoft enticing pricing) to go with Office 365 and migrate all of their mailboxes and email needs to the cloud.
After the Exchange servers were put out of the equation, users and new outlook set up started seeing some uninteresting error/warning messages:
And so, while moving to Office 365, all of the DNS entries (internal and external) for autodiscover had been changed to autodiscover.outlook.com but the old one: autodiscover.contoso.com – in theory, the on-prem exchange server CAS – would still be around and generate the message. So where would this on-prem reference come from?
While on-prem, Exchange would have been configured to add entries to Active Directory and here in the name of a Service Connection Point (SCP) object and as the domain joined machine want to auto-configure Outlook, they would end up finding of that older reference.
The solution is to remove this from AD! There are multiple ways to prevent Outlook from contacting the local Exchange server first…
Using Exchange Management Shell (EMS)
The preferred way is to use the Exchange Management Shell to clear the entry for the Client Access server from the SCP.
[PS] C:\Windows\system32>Get-ClientAccessServer | fl *uri* AutoDiscoverServiceInternalUri : https://webmail.contoso.com/autodiscover/autodiscover.xml AutoDiscoverServiceInternalUri : https://webmail.contoso.com/autodiscover/autodiscover.xml [PS] C:\Windows\system32>Set-ClientAccessServer -Identity cas-ex1 -AutoDiscoverServiceInternalUri $null [PS] C:\Windows\system32>Set-ClientAccessServer -Identity cas-ex2 -AutoDiscoverServiceInternalUri $null
If the above method can no longer be used a low-level AD editor as EDSIEdit can be used to remove the SCP manually. The full path of the SCP is:
CN=ServerName,CN=Autodiscover,CN=Protocols,CN=ServerName,CN=Servers,CN=Exchange Administrative Group (FGH124FG788IYF),CN=Administrative Groups,CN=OrganizationName,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DomainName,DC=Suffix
This object to remove has the Class type serviceConnectionPoint.
Some useful tools to help out finding out any autodiscover issues:
SARA (microsoft Support And Recovery Assistant): https://diagnostics.office.com
Some reference from technet (yes I still call it technet): https://technet.microsoft.com/en-us/library/bb124251.aspx
More about SCPs:https://msdn.microsoft.com/en-us/library/office/dn467397(v=exchg.150).aspx